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Important Update: ChefEquipment.com is joining Russell Hendrix → Learn More

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ChefEquipment.com is joining Russell Hendrix!

We want to take a moment to thank you for your continued support and loyalty. Your trust in ChefEquipment.com has helped us grow, and we’re excited to bring you an even better experience through Russell Hendrix, the leading name in foodservice equipment and supplies. We truly appreciate your business and look forward to serving you at RussellHendrix.com.

Important Update

  • On December 16, pricing and the ability to add items to your cart will be turned off on ChefEquipment.com.
  • The site will remain available for you to retrieve past order details.
  • All new purchases will need to be made on RussellHendrix.com after Dec 15

Why Russell Hendrix?

For over 80 years, Russell Hendrix has been supporting Canadian commercial kitchens from coast to coast — from independent cafés and food trucks to full-scale restaurants and institutions. Behind the scenes, ChefEquipment has already been part of the Russell Hendrix family.

What does this mean for you? You still get everything you love about ChefEquipment, plus more:

  • Canada’s Largest Foodservice Equipment & Supplies Dealer – trusted by professionals nationwide.
  • Three Major Distribution Centres Across Canada – ensuring fast, efficient delivery from coast to coast.
  • Canada’s Largest Sales Force – providing personalised support and expertise nationally.
  • Extensive Product Selection – everything you need, plus thousands of new items and a constantly expanding range.
  • New, Updated Website – improved navigation, faster checkout, and a better online experience.
  • Design Services – expert layout and planning for commercial kitchens.
  • Dedicated Customer Care – phone, email, and live chat support from 8am–8pm EST.

 

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SHIPPING, DELIVERY & RETURNS

PRODUCT RETURNS

All products** can be returned within 30 days of delivery, provided they are unused and in the original packaging. Please use the chat bubble at the bottom of the page to start a chat.  Select "Request a Return or Report Damaged/Missing Product", you will be asked for information such as your order number, product description and reason for return to start the process.  You may be asked to provide pictures of all products to be returned.

You are responsible for any return shipping cost.  Your return request will be processed within 1-3 business days and your credit will appear within 10 days on your original method of payment. 

**Any product marked FINAL SALE cannot be returned.

ORDERS SHIPPED TO PICKUP FACILITIES

Sometimes a courier service will attempt delivery to your address and no one is home. In some situations a courier will leave a note and bring your order to a local pickup facility. Most couriers will hold onto customer orders for 5-7 business days. If an order remains unclaimed it will be shipped back to ChefEquipment.com at the customer's expense.

SHIPPING RATES

Free shipping on orders over $99 after discounts and before taxes, exceptions apply. 

$15 shipping charged on orders below $99 (before tax), exceptions apply. 

EXCEPTIONS FOR SHIPPING RATES 

Orders for remote areas of Canada, including some northern sections of the provinces and all Territories (Yukon, NWT and Nunavut) are not eligible for our standard shipping rates. Regardless of order size, shipping charges will apply. Remote locations are determined by postal code. You will be contacted by our customer service team with a shipping cost for your order.  

DELIVERY TIMES

3-7 business days from placing an order to delivery.  Exceptions apply: 1. If indicated on the product page. 2. If you are considered a remote location (based on postal code). In the event an item on your order becomes unavailable, you will be notified by email, and we will provide options on how to proceed. 

DELIVERY AND SHIPPING COMPANIES

We use multiple delivery companies that offer short and reliable delivery times. The carrier we use will depend on the products that you have purchased.

DELIVERY LOCATIONS

We ship from Canada to anywhere in Canada.  And we mean anywhere in Canada. But we do need a street/shipping address, we cannot deliver to P.O. boxes.

DELIVERY OF LARGE ITEMS AND EQUIPMENT

Our delivery companies offer door-to-door delivery service only.  That means they will deliver to your door and no farther.  You are responsible for bringing the large items and/or equipment inside the building and putting it in place.

Please refer to our Equipment and Large Item Delivery Check List before confirming your order.

MISSING ITEM(S)

Your products may come from multiple warehouses or in some cases directly from the vendor.  Therefore, your order may arrive as several packages, not necessarily on the same day. If you think you are missing anything from your order, please check your order tracking for additional details or contact us by live chat.

DAMAGED OR DEFECTIVED ITEM(S)

If your order arrives damaged or defective, please, do not accept the order.  Please use the chat bubble at the bottom of the page to start a chat.  Select "Request a Return or Report Damaged/Missing Product", you will be asked for information such as your order number, product description and reason for return to start the process.  You may be asked to provide pictures of all products to be returned.  

We will do our best to make things right.  If you do accept the order before you realize there is damage to all or part of your order, please start a chat as soon as possible.  Keep everything, including any damaged materials, packaging and shipping carton/box until we have resolved the issue.  When you start the live chat, have your order number, details of what is broken/damaged and a photo of all damaged goods, ready to share with us.

 

 

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