How long until I receive my order?
3-7 business days. We make every attempt to ensure accurate inventory, and will notify you if an item is unavailable.
Can I check the status of my order?
Yes! Our system will automatically contact you by email or text with updated shipment tracking.
Will my order arrive all in one shipment?
Depends on what you order. We ship your products direct from our vendors to save you money. Sometimes orders will be shipped from different facilities.
Do I need to be a commercial customer to buy from ChefEquipment.com?
Nope! Anyone with a kitchen and a Canadian shipping address can purchase from us and reap the rewards of using chef inspired products.
Can I return my order?
Yes. All products can be returned within 30 days of delivery, provided they are unused and in the original packaging. Please complete this form
to start the process. Provide your order number and pictures of all products to be returned. Customers are responsible for any return shipping costs. All credits will be processed to the original method of payment.
Can I cancel my order?
Yes. Contact us as soon as possible and we will figure it out.
One of the items on my order ended up being out of stock, what now?
We make every attempt to ensure accurate inventory. Contact us and we will work with the vendor to determine ETA of new stock.
An item I want says out of stock and I can’t put it in my shopping bag, but I want it?
Contact us and we will work with the vendor to determine ETA of new stock.
How long until you get more of an out-of-stock item?
Contact us and we can determine ETA.