FAQ

Got questions? We have answers!

ABOUT SHIPPING

What is the cost to ship my order?

Free shipping on orders over $50 after discounts and before taxes. Anywhere in Canada.
$10 shipping charged on orders below $50 (before tax). Anywhere in Canada.


We are currently offering FREE SHIPPING on all orders anywhere in Canada!*

*Offer ends September 30th. Subject to change without notice.

How long will it take to receive my order?

3-7 business days. We make every attempt to ensure accurate inventory, and will notify you if an item is unavailable.

Can you deliver to my address?

We deliver to any Canadian shipping addresses! We only use couriers, so, P.O. box delivery is not available.

My order arrived damaged, what do I do?

Please, do not accept the order. Contact us immediately. We will do our best to make things right.

I didn’t notice until after I accepted my package that some of the items in my order are damaged, what do I do?

Please contact us as soon as possible. Have your order number, details of what is broken and a photo of all damaged goods available. We will determine best option on how to proceed.

What shipping company will deliver my order?

We use multiple couriers that offer short and reliable delivery times.

ABOUT PAYMENTS

What payment methods do you accept?

We offer express checkout with Apple Pay, Google Pay and Shop Pay. We also accept major credit cards: Mastercard, Visa, American Express and Discover. Our goal is to make all transactions simple, straight forward and secure for our customers.

When will I be charged for my order?

We will process payment and confirm your order once it has been shipped.

ABOUT RETURNS

Can I return items from my order?

Yes. All products can be returned within 30 days of delivery, provided they are unused and in the original packaging.

How do I return items?

Please complete this form to start the process. Provide your order number and pictures of all products to be returned. Customers are responsible for any return shipping costs. All credits will be processed to the original method of payment.

Can I exchange items?

You simply return the unwanted item (plus shipping charges) and order the new item.

How long until I receive my refund?

Your return request will be processed within 1-3 business days. Credits may take up to 10 days to appear on your original method of payment.

ABOUT YOUR ORDER

How long until I receive my order?

3-7 business days. We make every attempt to ensure accurate inventory, and will notify you if an item is unavailable.

Can I check the status of my order?

Yes! Our system will automatically contact you by email or text with updated shipment tracking.

Will my order arrive all in one shipment?

Depends on what you order. We ship your products direct from our vendors to save you money. Sometimes orders will be shipped from different facilities.

Do I need to be a commercial customer to buy from ChefEquipment.com?

Nope! Anyone with a kitchen and a Canadian shipping address can purchase from us and reap the rewards of using chef inspired products.

Can I return my order?

Yes. All products can be returned within 30 days of delivery, provided they are unused and in the original packaging. Please complete this form to start the process. Provide your order number and pictures of all products to be returned. Customers are responsible for any return shipping costs. All credits will be processed to the original method of payment.

Can I cancel my order?

Yes. Contact us as soon as possible and we will figure it out.

One of the items on my order ended up being out of stock, what now?

We make every attempt to ensure accurate inventory. Contact us and we will work with the vendor to determine ETA of new stock.

An item I want says out of stock and I can’t put it in my shopping bag, but I want it?

Contact us and we will work with the vendor to determine ETA of new stock.

How long until you get more of an out-of-stock item?

Contact us and we can determine ETA.

ABOUT OUR COMPANY

Where are your locations?

We are an online Canadian company. We do not have any physical stores.

Are you a real company?

Yes! We have a business number and GST number and gladly accept all the responsibility that brings!

Where do you do business?

We are a Canadian company selling to Canadians.

Do I need to be a commercial customer to buy from ChefEquipment.com?

Nope! Anyone with a kitchen and a Canadian shipping address can purchase from us and reap the rewards of using chef inspired products.

Can I talk to a real person?

Yes! Customer service is available Monday to Friday from 8am to 5pm EST. Give us a call, text us or spark up a chat.

ABOUT CONTACTING US

Can I talk to a real person?

Yes! Customer service is available Monday to Friday from 8am to 5pm EST. Give us a call, text us or spark up a chat.

If I send an email or leave a voicemail message, how long until I hear from someone?

We make every attempt to respond within 1 business day to all email and voicemail messages.

After business hours, what are my options to contact you?

Our Chat Bot is always available to assist you outside business hours. Or feel free to email us or leave a voicemail. We will get back to you soon!
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