SHIPPING & RETURNS

RATES

Free shipping on orders over $50 (before tax). Anywhere in Canada.

$10 shipping charged on orders below $50 (before tax).  Anywhere in Canada.

LEAD TIMES

3-7 business days from placing an order to delivery. In the event an item on your order becomes unavailable, you will be notified by email and we will provide options of how to proceed.

CARRIERS

We use multiple couriers that offer short and reliable delivery times.

LOCATIONS

We ship from Canada to anywhere in Canada.  And we mean anywhere in Canada.

MISSING ITEM(S)

We direct ship your products from our vendors to save you money.  Sometimes orders will be shipped from different facilities.  If you think you are missing anything from your order, please check your order tracking for additional details or contact us.

DAMAGED ITEM(S)

If your order arrives damaged, please, do not accept the order.  Complete this form as soon as possible.  We will do our best to make things right.  If you do accept the order before you realize there is damage to all or part of your order, please contact us as soon as possible.  Keep everything, including any damaged materials, packaging and shipping carton until we have resolved the issue.  When you complete the form, have your order number, details of what is broken/damaged and a photo of all damaged goods, ready to share. 

RETURNS

All products can be returned within 30 days of delivery, provided they are unused and in the original packaging.  Please complete this form to start the process.  You will be required to provide your order number and pictures of all products to be returned.

Customers are responsible for any return shipping cost.  Your return request is processed within 1-3 business days and your credit will appear within 10 days on your original method of payment.

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