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Resources — How-To Guides

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How To Maintain Your Professional Knives
HOW-TO GUIDES

How To Maintain Your Professional Knives

Maintaining your knives takes a little time and effort, but it will pay dividends in the long run. If you keep them sharp, clean and protected from damage, professional knives will last a lifetime. 
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How To Maintain Your Professional Knives

How to Calculate Amps, Volts and Watts
FOODSERVICE ARTICLES & RESOURCES , HOW-TO GUIDES

How to Calculate Amps, Volts and Watts

Operators of commercial kitchens make large investments in appliances and equipment. From this investment, they want to see top performance and get the longest life possible out of these products. An important aspect of achieving the desirable performance, longevity and safety of foodservice equipment is ensuring the proper power supply.

Understanding and calculating amps, volts and watts can save restaurant operators time and money.  Find out how.

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How to Calculate Amps, Volts and Watts

How to Maintain Commercial Refrigerators and Freezers
HOW-TO GUIDES

How to Maintain Commercial Refrigerators and Freezers

How To Maintain Commercial Refrigerators and Freezers Refrigerators and freezers are essential components of any commercial kitchen. They prolong the shelf life and quality of products and keep a larger stock of items in-house, but if not properly maintained can actually cost your business more money than it saves. In order to maximize your profits (and peace of mind) here are some helpful maintenance tips on how to maintain refrigerators and freezers. Why you need to look after commercial refrigerators and freezers Simply put, quality and efficiency. There are a number of ways in which fridges and freezers can slow down...

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How to Maintain Commercial Refrigerators and Freezers

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SHIPPING, DELIVERY & RETURNS

PRODUCT RETURNS

All products** can be returned within 30 days of delivery, provided they are unused and in the original packaging. Please use the chat bubble at the bottom of the page to start a chat.  Select "Request a Return or Report Damaged/Missing Product", you will be asked for information such as your order number, product description and reason for return to start the process.  You may be asked to provide pictures of all products to be returned.

You are responsible for any return shipping cost.  Your return request will be processed within 1-3 business days and your credit will appear within 10 days on your original method of payment. 

**Any product marked FINAL SALE cannot be returned.

ORDERS SHIPPED TO PICKUP FACILITIES

Sometimes a courier service will attempt delivery to your address and no one is home. In some situations a courier will leave a note and bring your order to a local pickup facility. Most couriers will hold onto customer orders for 5-7 business days. If an order remains unclaimed it will be shipped back to ChefEquipment.com at the customer's expense.

SHIPPING RATES

Free shipping on orders over $99 after discounts and before taxes, exceptions apply. 

$15 shipping charged on orders below $99 (before tax), exceptions apply. 

EXCEPTIONS FOR SHIPPING RATES 

Orders for remote areas of Canada, including some northern sections of the provinces and all Territories (Yukon, NWT and Nunavut) are not eligible for our standard shipping rates. Regardless of order size, shipping charges will apply. Remote locations are determined by postal code. You will be contacted by our customer service team with a shipping cost for your order.  

DELIVERY TIMES

3-7 business days from placing an order to delivery.  Exceptions apply: 1. If indicated on the product page. 2. If you are considered a remote location (based on postal code). In the event an item on your order becomes unavailable, you will be notified by email, and we will provide options on how to proceed. 

DELIVERY AND SHIPPING COMPANIES

We use multiple delivery companies that offer short and reliable delivery times. The carrier we use will depend on the products that you have purchased.

DELIVERY LOCATIONS

We ship from Canada to anywhere in Canada.  And we mean anywhere in Canada. But we do need a street/shipping address, we cannot deliver to P.O. boxes.

DELIVERY OF LARGE ITEMS AND EQUIPMENT

Our delivery companies offer door-to-door delivery service only.  That means they will deliver to your door and no farther.  You are responsible for bringing the large items and/or equipment inside the building and putting it in place.

Please refer to our Equipment and Large Item Delivery Check List before confirming your order.

MISSING ITEM(S)

Your products may come from multiple warehouses or in some cases directly from the vendor.  Therefore, your order may arrive as several packages, not necessarily on the same day. If you think you are missing anything from your order, please check your order tracking for additional details or contact us by live chat.

DAMAGED OR DEFECTIVED ITEM(S)

If your order arrives damaged or defective, please, do not accept the order.  Please use the chat bubble at the bottom of the page to start a chat.  Select "Request a Return or Report Damaged/Missing Product", you will be asked for information such as your order number, product description and reason for return to start the process.  You may be asked to provide pictures of all products to be returned.  

We will do our best to make things right.  If you do accept the order before you realize there is damage to all or part of your order, please start a chat as soon as possible.  Keep everything, including any damaged materials, packaging and shipping carton/box until we have resolved the issue.  When you start the live chat, have your order number, details of what is broken/damaged and a photo of all damaged goods, ready to share with us.

 

 

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