Refund policy

PRODUCT RETURNS

All products** can be returned within 30 days of delivery, provided they are unused and in the original packaging. Please contact us with your order number, product description and reason for return to start the process.  You may be asked to provide pictures of all products to be returned. Customers are responsible for any return shipping costs. All credits will be processed to the original method of payment.

**Any product marked FINAL SALE cannot be returned.   

MISSING ITEM(S)

Your products may come from multiple warehouses or in some cases directly from the vendor.  Therefore, your order may arrive as several packages, not necessarily on the same day. If you think you are missing anything from your order, please check your order tracking for additional details or contact us.

DAMAGED OR DEFECTIVED ITEM(S)

If your order arrives damaged or defective, please, do not accept the order. Contact us as soon as possible.  We will do our best to make things right.  If you do accept the order before you realize there is damage to all or part of your order, please contact us as soon as possible.  Keep everything, including any damaged materials, packaging and shipping carton/box until we have resolved the issue.  When you complete the form, have your order number, details of what is broken/damaged and a photo of all damaged goods, ready to share with us.