Prince Castle
Showing 23 products
Showing 23 products
SHIPPING, DELIVERY & RETURNS
PRODUCT RETURNS
All products** can be returned within 30 days of delivery, provided they are unused and in the original packaging. Please use the chat bubble at the bottom of the page to start a chat. Select "Request a Return or Report Damaged/Missing Product", you will be asked for information such as your order number, product description and reason for return to start the process. You may be asked to provide pictures of all products to be returned.
You are responsible for any return shipping cost. Your return request will be processed within 1-3 business days and your credit will appear within 10 days on your original method of payment.
**Any product marked FINAL SALE cannot be returned.
ORDERS SHIPPED TO PICKUP FACILITIES
Sometimes a courier service will attempt delivery to your address and no one is home. In some situations a courier will leave a note and bring your order to a local pickup facility. Most couriers will hold onto customer orders for 5-7 business days. If an order remains unclaimed it will be shipped back to ChefEquipment.com at the customer's expense.
SHIPPING RATES
Free shipping on orders over $99 after discounts and before taxes, exceptions apply.
$15 shipping charged on orders below $99 (before tax), exceptions apply.
EXCEPTIONS FOR SHIPPING RATES
Orders for remote areas of Canada, including some northern sections of the provinces and all Territories (Yukon, NWT and Nunavut) are not eligible for our standard shipping rates. Regardless of order size, shipping charges will apply. Remote locations are determined by postal code. You will be contacted by our customer service team with a shipping cost for your order.
DELIVERY TIMES
3-7 business days from placing an order to delivery. Exceptions apply: 1. If indicated on the product page. 2. If you are considered a remote location (based on postal code). In the event an item on your ord